Day Two Management Using the Zoom Service Portal

The Zoom Service Portal lets you do the following:

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View and release managed DIDs.

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Configure the SIP Connection to route the Incoming call.

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Configure Screening numbers for Outgoing calls to prevent call back.

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Configure Call Forwarding numbers for when the Callee is absent or does not wish to be disturbed.

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Do the following:

1.

In the Services page, select the check box adjacent to the service that you wish to edit and then from the Zoom Peering drop-down, choose Open Customer Page.

 

The table below describes the parameters in this page.

Parameter	Description
Number	The phone number loaded to the customer account.
Customer SIP Connection	Name of the Live Platform SIP Connection for which incoming and outgoing calls for this number are connected.
Zoom SIP Connection	Name of the Zoom Peering SIP Connection of the Provider Exchange.
Zoom Account Number	Number of the Zoom Account of the customer.
Modified On	Time and Date of the last modification of the number.

2.

Click the down arrow adjacent to the check box to display the details of the number.

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To configure a number:

1.

Select the check box adjacent to the number that you wish to configure and then click Settings

 

2.

Configure according to the following and then click Submit:

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Outgoing (Call Screening): Enter the number used for Outgoing calls which prevents users from returning call to the incoming number. This feature is used, for example in Call Centers where customers may wish to call back the Support agent.

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Incoming: From the SIP Connect Route drop-down, choose the SIP Connection for routing incoming calls.

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Forward: Enter number to forward the call (configured on the same SIP Connection as the Incoming number).